Answers to common questions about ordering, shipping, and how we operate. For research use only — not a guide to human use.
Product Info
What is a research peptide?
A research peptide is a short chain of amino acids manufactured for use in laboratory research settings, such as studying biological mechanisms and cellular processes. They are supplied strictly for qualified research purposes.
How should peptides be stored?
As a general research practice, lyophilized (powder) peptides should be stored frozen or refrigerated, protected from light and moisture, until use. Reconstituted solutions are typically kept refrigerated and used within a limited window. Always follow your lab’s standard handling protocols.
Quality & Third-Party Testing
Do you provide Certificates of Analysis (COAs)?
Yes. Every batch is third-party tested for purity and identity. View current certificates on our Lab Results page.
Where can I see the test results for a specific product?
Open any product page and use the Certificate of Analysis card, or browse everything on our COA Library, where you can search by compound and view each certificate.
Research Use & Compliance
Are these products for human use?
No. All products sold on this site are intended strictly for laboratory research use and are not for human consumption. They have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.
Do I need to be a licensed researcher to order?
At checkout, you must certify that you are 21 years of age or older and that you are purchasing strictly for laboratory research purposes.
Ordering & Shipping
What is your shipping process?
Orders are processed and shipped with discreet, cold-chain packaging to preserve product integrity.
How long does shipping take?
Transit times vary by location. Full shipping timeframes will be posted here once finalized.
Do you ship internationally?
We currently ship within the United States. Any future international availability will be announced on this page.
Payments
What payment methods do you accept?
The payment methods available are shown at checkout and in the footer of every page. They currently include ACH bank transfer and other options enabled on the store.
Returns & Refunds
What is your return/refund policy?
Returns and refunds are issued only for verified damaged or incorrect shipments, and must be reported within 48 hours of delivery. Order cancellations are accepted only before an order has shipped. See our full Refund & Returns Policy.
Customer Support
How do I contact you?
Email support@buyagelessdirect.com or use our Contact page.
Do I need an account to order?
You can create an account to track orders, save shipping information and view batch-specific COAs. Visit My Account.
